Frequently Asked Questions
No, we do not ship internationally yet. Currently we ship to all 50 states in the U.S.
Please allow 2-3 business days for your order to be processed. Once we hand off your shipment to the USPS, you will receive a tracking number with the most up to date information about your shipment.
Please contact USPS and to file a lost claim: https://www.usps.com/help/claims.htm
Next, contact email@example.com with your order number and USPS Case Code & reason so we can assist you further and we will try our hardest to make sure the carrier locates your package.
If you need to make a change to your shipping address, please contact us right away and we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed. Please contact USPS with your tracking number to have your package rerouted.
Please first start by checking that your billing address and zip code are the correct ones associated to your credit card. If these are incorrect, the payment will not go through. Please re-try adding your billing address, then the payment and see how it goes.